Forgot Password
The login password is the password using which the user can log into the internet banking platform. The user cannot access his bank accounts without this password. The Forgot Password feature enables users to reset their login password.
The user is required to enter his User ID and Date of Birth. Post successful validation of the user’s details, user is asked to enter the second factor authentication details (as per the authentication mode maintained by the Bank).
Once the user is authenticated, user will receive a link to generate the new password, on his registered email ID
.
Pre-requisites
- The user must have valid login credentials to access the digital banking platform.
- The system administrator must have setup 2 factor authentication for Forgot Password.
Features Supported In the Application
How to reach here:
Portal > Forgot Password
To reset the password:
- In the Login page, click . The Forgot Password screen appears.
Forgot Password- User Verification
Field Description
|
Field Name |
Description |
|---|---|
|
Username |
Enter your login username. |
|
Date of birth |
Enter your date of birth. |
- In the Username field, enter your login username.
- In Date of birth field, enter your date of birth.
- Click .
OR
Click the transaction. - The verification screen appears. The user has to enter the 2factor authentication, before he can proceed.2 factor authentication (OTP/Security question/ Soft Token) will be displayed as per the setup done by the system administrator.
A Confirmation screen appears, along with a message stating that the link to reset password has been sent on to user’s registered email.
Forgot Password - New Password Creation
- Click the link received in your email to reset the password. The Reset Password screen appears
Reset Password - New Password Creation
Field Description
|
Field Name |
Description |
|---|---|
|
Please enter your new password |
|
|
Password |
Enter a new password for channel access. |
|
Re-enter Password |
Re-enter the new password to confirm the same. |
- In the Password field, enter a new password.
OR
Click
icon to enter a new password using the virtual keyboard. - In the Re-enter Password field, re-enter the new password.
OR
Click icon to re-enter the new password using the virtual keyboard. - Click .
OR
Click to cancel the transaction. - A message confirming the successful reset of the password appears. Click to log in to the application.