SAVINGS ACCOUNT APPLICATION

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SR No	Transaction Name / Function Name	Third Party System	Oracle FLEXCUBE Core Banking 11.7.0.0.0	Oracle FLEXCUBE Universal Banking 14.3.0.0.0
1	Saving Account Application SubmissionA submission contains one or more applications submitted by the applicants in a single request.	a	Ñ	a

Savings Account Application

A savings account is an interest-bearing deposit account held at a bank or in a financial institution that yields a modest interest.

The savings account application enables customers to apply for a savings account by providing minimal personal details. As an applicant, you are also provided with the option to customize your account by adding features such as debit card, cheque book, etc.

The application tracker has been built so as to enable tracking of the application once it is submitted. The application tracker also enables the applicant to retrieve and complete an application that has been saved.

Savings Workflow

Following are the steps involved in the account application submission:

• Applicant Information: The applicant information sections consist of details such as basic personal information, identity, contact, and employment information of the applicant.
• Features and Specifications: In this section, you can customize your account by defining your preferences related to features provided against the account including debit card, cheque book and account statement.
• Account Funding: This section is enabled for an existing customer, that is, for an applicant who has previously applied for and holds an account with the bank. As an existing customer, you will be provided with the option to fund the account you are applying for, through own account transfer, that is, you can select any of your existing current or savings accounts by which to fund the initial deposit of the new account.
• Document Upload: You might be required to provide documents supporting various proofs i.e. proof of identity, address proof, etc. that you have defined as part of the application. This feature enabled you to upload documents supporting these proofs. You can upload multiple documents against a document type.
• Review and Submit: This section displays the summary of the application. You can verify details submitted as part of the application and can modify any if required.
• Confirmation: This section displays a message confirming that the application has been submitted along with details such as reference number and status. It also displays additional steps that might be required to be taken by the applicant or the bank.

All the sections defined above, apart from Review and Submit and Confirmation, will be displayed in the order defined specifically for Savings Account applications by the bank administrator in the workflow configuration screen.

Note: The process type used for integration with UBS is BPEL.

Savings Offers

How to reach here:

Dashboard > Savings Accounts
OR
Toggle menu > New Account > Apply Online > Our ProductA product is created based on the bank's business requirements and has certain typical parameters that describe its attributes or characteristics. Every product is defined under Product Class and Product Group. For example, a product 'Fixed rate home loan' is defined under product group 'Home Loan' and product class 'Loans'. Offerings > Savings

To apply for a savings account:

1. Select Savings on the product showcase screen.

2. Click on the Apply option available on the desired offer card. The Orientation screen of the specific savings account offer is displayed containing details informing the applicant about the steps involved in the application, details required for application and eligibility criteria.

3. Click Continue as guest, if you are a new/unregistered user. The section defined as the first in the workflow configuration screen will be displayed.
   OR
   Click Login if you are a registered user. For more information on the application of an existing user, view the Existing User section.
   OR
   Click Cancel to abort the application process.

ApplicantAn applicant refers to an individual or a non-individual (organization or trust) who has applied for one or more main lines. Profile Details

4. The sections of the application form are displayed on this page. You can start entering information in each section starting with the section that is displayed first depending on the workflow configuration maintained by the bank administrator for savings account applications.

Primary Information

5. Click Continue . The next section is displayed.

Proof of Identity

In this section specify details of your passport that can serve as proof of identity. The details include your passport number, the date of issue and expiration date.

6. Click Continue to save the identification information.
   The next section is displayed.

Contact Information

In the contact information section enter contact details encompassing your email address, phone numbers and permanent residential address as well as mailing address.

7. Click Continue to save the contact information.
   The next section is displayed.

Employment Information

In this section enter details of your current employment.

8. Click Continue to save the employment information.
   The next section is displayed.

Features

This section enables you to enhance the features of the account you are applying for. You are able to specify options regarding debit card, cheque book and account statement.

9. Click Continue.
   The next section is displayed.

Fund Your Account

This section is part of the application if you are an existing (registered) user. In this section, you are required to specify the options by which to fund your account. You can either select any existing savings or current account that you hold with the bank or can also opt to fund the account later.

10. Click Upload Documents to upload the required documents.
    OR
    Click Continue. The review screen is displayed.

Document Upload

Through the Upload Documents screen you can upload documents serving as proof for various details entered in the application. You can navigate to this screen by clicking Upload Documents, located on the top right corner of the application.

To upload a document

11. Click the icon beside the document type in which you want to upload a document.
12. Click on beside a document type in order to upload the supporting document.

13. Click Save and Continue to upload the attached documents and to continue with the application process.
    OR
    Click Return to Application.
    OR
    Click Cancel Application, if you wish to cancel the application.
    

Review and Submit

All the information that you have entered in the application is displayed on the Review and Submit screen. You can verify that all the information provided by you is correct and make any changes if required.

14. Click against any section heading to edit the details of that section.
15. Once you have verified all the information, click Submit.
16. The screen confirming application submission will be displayed which will contain the application reference number and any additional steps that might need to be undertaken by you or the bank.

Note: The process type used for integration with UBS is BPEL.

Submitted Application - Confirmation

The confirmation page is displayed once you have submitted your application. This page displays the current status of your application along with details of any further steps that might be required to be taken. The application reference number, by which you can track the status of your application, is also displayed on this page.

Additionally, the option to track the application is also provided on this page. If as per the configuration, registration is not mandatory, and if you have not already registered, the option to register will also be available on this screen. If registration is mandatory, then you must register first, before submitting the application. For more information regarding registration, refer the Register User section.

17. If the applicant who has filled in the application details is not a registered channel user and if registration is not mandatory, the option to register for channel access will be available on this page. Click Register.
    OR
    Click Go to Homepage to navigate to the application dashboard screen.
    OR
    Click Track your Application in order to be navigated to the application tracker.

Register User

To register:

1. In the Email field, enter the email address.
2. To confirm enter the email ID in the Confirm Email field.
3. Click the Verify link to verify the entered email address.
   • In the Verification Code field, enter the verification code sent on the defined email ID.
   • Click Resend Code, if the code is not received.
   • Click Submit. The successful email verification message is displayed.

4. Note: Prospect user will only be able to apply for an account through origination when a valid email is provided and the same is verified via OTP.

4. In the Password field, enter the password required for log-in.
5. To confirm enter the password in the Confirm Password field.
6. Click the Terms and Conditions link to view the terms and conditions.
7. Select the Terms and Conditions check box to acknowledge agreement to the terms and conditions.
8. Click Register/Submit Application to register. The button to register will be termed Register if registration is non mandatory and the user has navigated to the registration screen from the confirm screen. If registration is mandatory, this screen will be displayed once the user has filled out the application form and is proceeding to submit it, hence the button will be Submit Application.
   OR
   Click Cancel Application to cancel the application.
   OR
   Click Return to Application.
   

9. Click Track your Application to navigate to application tracker to view the applications status.
   OR
   Click Go to Homepage to navigate to the product showcase.

Cancel Application

The option to cancel the application is provided throughout the application and you can opt to cancel the application at any step.

To cancel the application:

1. Click Cancel/ Cancel Application. The Cancel Application screen is displayed. You will be able to select a reason for which you are cancelling the application.
2. Click Cancel and Exit. The application is cancelled.

3. Select the appropriate reason for which you are cancelling the application.
4. Click Cancel and Exit to cancel and exit the application. A message confirming that the application has been cancelled is displayed.
   OR
   Click Return to Application to return to the application.

5. Click Go to Homepage to navigate back to the product showcase page.

Save for Later

The following scenarios are applicable for save for later.

• If the applicant is a registered user and he/she is already logged in then the applicant will be displayed a confirmation page indicating submission saved successfully.
• If the applicant is a new user i.e. who is not registered for channel access, then he/she will be required to register while saving the application. The following steps are involved in the process of saving an application in this scenario.

All saved applications will be available in the application tracker under the In Draft tab. You can select any application to resume the application submission process.

To save an application:

1. Click Save for Later. The Save and Complete Later screen appears.

The following steps are applicable for cases wherein the applicant is not a registered user.

To register:

1. In the Email field, enter the email address.
2. To confirm enter the email ID in the Confirm Email field.
3. Click the Verify link to verify the entered email address.
   • In the Verification Code field, enter the verification code sent on the defined email ID.
   • Click Resend Code, if the code is not received.
   • Click Submit. The successful email verification message is displayed.

4. Note: Prospect user will only be able to apply for an account through origination when a valid email is provided and the same is verified via OTP.

4. In the Password field, enter the password required for log-in.
5. To confirm enter the password in the Confirm Password field.
6. In the Email field, enter your email address.
7. In the Date of Birth field, enter your date of birth.
8. Click the Terms and Conditions link to view the terms and conditions.
9. Select the Terms and Conditions check box to acknowledge agreement to the terms and conditions.
10. Click Save Application.
    OR
    Click Cancel Application to cancel the application.
    OR
    Click Return to Application to navigate to the application form.

11. Click Track your Application to navigate to the application tracker to view the application status.
    OR
    Click Go to Homepage to navigate to the product showcase.

Existing User

An application form being initiated by an existing user (registered user) will differ from that of one being initiated by a new/unregistered user. If you are applying for a savings account product as an existing user, once you login to the banking system after having entered your login credentials, the application form will be displayed with all your personal details pre-populated in the respective fields and sections. You will, hence, be required to only specify details pertaining to the savings account. The sections that will be pre-populated with your information are Primary Information, Proof of Identity, Contact Information and Employment Information.

Application Tracker

The Application Tracker enables you to view the progress of submitted applications and also to retrieve and complete applications that have been saved. Through the application tracker you can perform the following actions:

• View submitted application: The application tracker enables you to view details of submitted application which includes viewing status history, application summary and uploaded documents as well as performing any pending tasks required for the processing of the application.
• View application in draft: While filling out an application form, if you opt to save the application instead of submitting it, the application is saved in the application tracker as an ‘In Draft application’. You can select any of the applications available under this tab in order to complete and submit that application.

To track an application:

1. Click Track Application on the dashboard. The Login screen is displayed.
2. Enter the registered username and password, click Login.
3. The Application Tracker screen is displayed. By default the submitted application view is displayed.

An application can also be tracked after logging in, by accessing the following path: Toggle menu > New Account > Track your application

Submitted Application - Savings Account

The following details are displayed on a savings account application card under the Submitted tab of the application tracker page. On clicking on a specific card, the details page of that card appears. However, once an application has been completely processed, the card will no longer be clickable.

4. Select the application card.
5. The Application Details screen is displayed with options to view additional details of the application and pending tasks, if any.

Savings Account Application Tracker Details

6. Click on Documents to view documents that have been uploaded in the application form.

Documents

This section displays the documents that are uploaded in the application form.

FAQ

I am an existing customer of the bank but do not have channel access, how can I proceed?

You can register yourself as a channel user through the ‘Register’ option available on the portal page and provide the required details.

Can I proceed with the application if I am not an existing channel user?

Yes. You can continue filling in the application details as a guest user and need not necessarily login.

Why do you require the expiry date of my identity proof?

We ask for the expiry date of your identity proof to ensure that you are providing us with a valid proof of identity, one that is currently not expired.

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