If you have a question about using Oracle products that you cannot resolve with information in the documentation or help:
- For the latest information on contacting Oracle Global Customer Support, knowledge articles, and the support renewals process, visit http://support.oracle.com/.
- For details on working with Oracle Support, visit https://support.oracle.com/epmos/faces/DocumentDisplay?id=1962724.1.
- For access to Construction and Engineering support communities, which are moderated by Oracle and provide a place for collaboration among industry peers to share best practices, visit https://community.oracle.com/community/support/primavera.
Using Support Resource Centers
Support Resource Centers provide links to important support and product information. They organize documents found on My Oracle Support (MOS), providing quick access to product- and version-specific information, such as important knowledge documents, Release Value Propositions, and Oracle University training. For on-premises users, resource centers also offer documentation on Lifetime Management, from planning to installs, upgrades, and maintenance.
Visit https://support.oracle.com/epmos/faces/DocumentDisplay?id=1486951.1 to access the resource center for your product.
Resource centers also provide access to:
- Communities which are moderated by Oracle providing a place for collaboration among industry peers to share best practices.
- News from our development and strategy groups.
- Education via a list of available Primavera product trainings through Oracle University. The Oracle Advisor Webcast program brings interactive expertise straight to the desktop using Oracle Web Conferencing technology. This capability brings you and Oracle experts together to access information about support services, products, technologies, best practices, and more.
Creating a Service Request
Your product integrates with different Oracle applications; when you create a Service Request, be sure to open the request with the proper Oracle Support team and enter the correct product information.
Each product has its own support line. Contact one of the following support lines when you have issues related to your product:
- Oracle Primavera Cloud
- P6 EPPM
- Primavera Gateway
- Primavera Unifier
- Primavera Analytics or Primavera Data Warehouse
On-premises users having issues with a related Oracle technology should contact the appropriate support line. Available technologies vary by product and include the following products:
- Oracle Access Manager
- Oracle AutoVue
- Oracle BI Publisher
- Oracle BPM
- Oracle Business Intelligence
- Oracle Database
- Oracle E-Business Suite
- Oracle Enterprise Manager
- Oracle Instantis EnterpriseTrack
- Oracle Server
- Oracle Value Chain Planning
- Oracle WebCenter Content Core Capabilities (formerly Universal Content Management)
- Oracle WebLogic
Keeping Your On-Premises Software Current and Secure
To ensure you have the latest versions of your products, download and install all available patch sets from http://support.oracle.com.
To get the latest information about Critical Patch Updates, go to http://www.oracle.com/technetwork/topics/security/alerts-086861.html.