Use the General tab to define general information for the selected issue, including the issue's name and the manager within the OBS structure who is responsible for addressing the issue. You can also assign a priority level, status, and tracking layout to the issue.
Issue Name: The name of the selected issue. You can type a new name.
Responsible Manager: The manager within the OBS structure who is responsible for the selected issue. Click 
to select a responsible manager.
Tracking Layout: The name of the tracking layout that best displays the selected issue. Click to select a predefined tracking layout. To define new tracking layouts, choose Enterprise, Tracking.
Date Identified: The date the selected issue was identified. The current system date is used when you add the issue. You can click to select a new date.
Identified By: The name of the person who identified the selected issue. If this field displays "Monitor," the threshold monitor identified the selected issue.
Status: The selected issue's status. You can select a new status.
Priority: The selected issue's priority level. You can select a new priority level.
Resolution Date: The date the selected issue was resolved. Use this field in conjunction with the Date Identified to track how long it took to resolve the issue.