A user account can be locked if the user exceeds the maximum logon attempts, or if the user has not signed in after a specified number of days. These password criteria are configured on the Security tab of the Edit Company window.
Users who are locked out of Unifier will receive a message stating the condition that needs to be corrected.
Note: If you are using Oracle Identity Management (OIM) to provision the users in your company, you must use OIM to unlock a user account. For information, see the documentation that accompanies the OIM product.
To unlock a locked user account
- Go to the Company Workspace tab and switch to Admin mode.
- Click User Administration > Company Users or User Administration > Partner Users in the left Navigator.
- Select the user from the log.
- Click Open, and click the Security tab. When a user’s account is locked, the Unlock account checkbox appears selected. This checkbox is provided only if the user’s account is locked. Otherwise, it does not appear on the user’s Security tab.
- Deselect the Unlock account checkbox.
- Click Apply to save or OK to save and exit.