Java Version and Browser Mismatch
It is important for Internet Explorer and the Java Runtime Environment (JRE) to be compatible.
To check whether Internet Explorer is using 64 or 32 bit tabs:
- Open Internet Explorer and open several tabs.
- Right click on the Windows start bar and select Task Manager.
- In the Image Name column, look for iexplore.exe
- If you see multiple entries of iexploere.exe *32, Internet Explorer is using 32-bit tabs.
- If you see only entries of iexplore.exe, Internet Explorer is using 64-bit tabs.
If Internet Explorer is using 64 bit tabs, download and install 64-bit JRE.
If Internet Explorer is using 32-bit tabs, you can either switch on Enhanced Protection Mode in Internet Explorer, or download and install 32-bit JRE.
To switch on Enhanced Protection Mode:
- Open Windows Control Panel and select Internet Options.
- In the Internet Properties dialog box:
- Click the Advanced tab.
- Scroll to the Security section and select Enable Enhanced Protection Mode*.
- Click OK.
- Restart your computer.
Secure Global Desktop Is Blocked By Virus Scanning Software
If the virus protection software installed on your computer incorrectly identifies components of Cloud Services as suspicious, contact your IT team.
Network Level Authentication Failure
If you receive an message about network level authentication having failed, see: Secure Global Desktop Error "Session Failed: Network Level Authentication Failed" When Attempting to Launch P6 Professional via Primavera Virtual Desktop (Doc ID 2200935.1) at https://support.oracle.com/epmos/faces/DocumentDisplay?id=2200935.1
P6 Professional Does Not Allow You to Select a File Destination
When you are printing in Primavera Virtual Desktop, if you receive a message that a report has been printed, but you are not able to select a destination for the report output:
- In the Print dialog box, select Properties.
- In the Print to PDF Properties dialog box, select a file location for the report.
Network Connectivity Loss
If Primavera Virtual Desktop crashes because of a loss of network connectivity, ensure that you have a reliable internet connection with your provider before logging back into Primavera Virtual Desktop.
Local Drives Are Not Available
If the local drives configured for your computer are not available inside Primavera Virtual Desktop, log out of P6 Professional and then log out of Primavera Virtual Desktop. Log in to Primavera Virtual Desktop.