To route a record from the Internal Review step:
- Go to your project. Ensure that you are in the User mode.
- Click on Tasks.
- From the Tasks log:
- Select the task you want to work with, and click
> Open. You can also double-click on a task to open it.
The view-only form displays all fields on the record.
- The Upper Form contains project information, including the record number and title.
- The Task Details section displays who sent the record, who can take action on the record, who was copied on the record, the step to which the record was sent, the task due date, the task status, and in Classic View, any task notes. You cannot make changes to the Action form when you are on the Review step.
- You can add Task Notes for the next step, but you cannot view previous Task Notes.
- If you want to revisit Task Notes from the previous step, you must undo Accept Task via Actions > Undo Accept Task.
- Select the task you want to work with, and click
- Review the record and determine the appropriate course of action.
- Click the Workflow Actions drop-down menu. The choices are:
- Owner Review — this selection will send the record to the Owner Review step in Pending status.
- Revise — this action keeps the workflow in flight and in Pending status.
- (Optional) Add comments to the record through General Comments or Task Notes.
- To add General Comments click the link at the bottom center of the form. These comments are permanent.
- To add Task Notes click the icon in the Action Details section of the form. Task Notes will be visible on the View form at the next step in the workflow until the task assignee accepts the task.
- In Action Details, select who should receive the record.
- Click To... The User/Groups picker opens and displays a list of available task recipients.
- Select the user or group who will receive the task.
- Click Add.
- Click OK. The User/Group picker closes and the selection appears in the To field. Upon sending, the record will appear in the recipient's Tasks log.
- (Optional) Click Cc... and follow steps a - d. The record will appear in the recipient's Home page under Notifications.
- Click Send to route the record to the next step.