If you have a question about using Oracle products that you cannot resolve with information in the documentation or help:
- Visit our support website for the latest information on contacting Oracle Global Customer Support and accessing our knowledge articles: http://support.oracle.com.
- Learn our tips and best practices for using our support services:
- Watch the How-to Video Training Series: https://support.oracle.com/rs?type=doc&id=603505.2.
- Read our Working Effectively With Oracle Support - Best Practices guide: https://support.oracle.com/rs?type=doc&id=166650.1.
- Access the Construction and Engineering support communities, which are moderated by Oracle and provide a place for collaboration among industry peers to share best practices: https://community.oracle.com/community/support/primavera.
Using Information Centers
Information centers provide links to important t support and product information. They organize documents found on My Oracle Support (MOS), providing quick access to product- and version-specific information, such as important knowledge documents, Release Value Propositions, and Oracle University training.
Visit https://support.oracle.com/epmos/faces/DocumentDisplay?id=1486951.1 to access the information center for your product.
Information centers also provide access to:
- Communities which are moderated by Oracle providing a place for collaboration among industry peers to share best practices.
- Recently published knowledge base alerts and articles.
Creating a Service Request
To access tutorials on how to create a service request, select the "Create and Manage Service Requests" tab on our the How-to Video Training Series page: https://support.oracle.com/rs?type=doc&id=603505.2.
When you create a service request, be sure to enter the correct product information and problem details so that the request is assigned to the proper Oracle Support team.
Support Renewals Process
If it's time to renew support for your Oracle products, or if you would like to sign up for auto-renewal of your support services, visit the My Support Renewals site: https://supportrenewals.oracle.com.
Keeping Your On-Premises Software Current and Secure
To ensure you have the latest versions of your products, be sure to download and install all available patch sets from http://support.oracle.com.
To get the latest information about Critical Patch Updates, visit http://www.oracle.com/technetwork/topics/security/alerts-086861.html.