Suspense Refund

Suspense refunds can be processed at any level due to the flexibility of OIPA. OIPA prototype configuration demonstrates the refunding of suspense monies using a client level suspense refund activity. A suspense refund number may be automatically generated to track the refund in OIPA if the activity was configured with that functionality. A disbursement activity, when processed, completes the process and returns the money to the client.

View Suspense Refund Number

After a suspense refund activity is processed, the Activity Details in the Activity Screen may show the system generated suspense refund number. Click the Activity row in the Activity screen to view the Activity Details. Click the link for Entry Fields. The suspense refund number may be listed in this section.

Search Using Suspense Refund Number on Disbursement Search Screen

If the Disbursement Search screen is configured to support the suspense refund number as a search criterion, then that number can be entered to find the activity that disbursed the suspense monies and the disbursement number associated with the refund.

Search Using Suspense Refund Number on Suspense Search Screen

If the Suspense Search screen is configured to support the suspense refund number as a search criterion, then that number can be entered to find the suspense record and the amount associated with the refund.