When you change the cross-reference key field for an object in any data dictionary, if that provider object has already been used in a flow and synchronization, then that synchronization will no longer work. To use the changed cross-reference key field:
For Cloud
- Create a new field mapping template that uses the changed cross-reference field, update the business flow, and add a new synchronization.
- Contact Oracle Support to have a new provider application deployment for the source or destination application created, and use the new deployment in the existing synchronization.
For On-Premises
Perform any of the following tasks:
- Create a new field mapping template that uses the changed cross-reference field, update the business flow, and add a new synchronization.
- Add a new provider application deployment for the source or destination application, and use the new deployment in the existing synchronization.
Otherwise, the following error message displays: Cross-reference entry cannot be found.