Sample Publication for OHC Contents Title and Copyright Information Preface 1 What’s New in This Release What’s New in Desktop Integration Siebel Agent Guide, Siebel CRM 20.4 Update Whats New in Desktop Integration Siebel Agent Guide, Siebel CRM 20.1 Update What’s New in Desktop Integration Siebel Guide, Siebel CRM 19.8 Update What’s New in Desktop Integration Siebel Guide, Siebel CRM 19.1 Update 2 Desktop Integration Siebel Agent Overview Desktop Integration Siebel Agent Overview Desktop Integration Siebel Agent Framework Supported Platforms and Client Supported Features 3 Installing Desktop Integration Siebel Agent Installing Desktop Integration Siebel Agent DISA Installation Process Downloading the DISA Installer Installing and Configuring DISA Installing GUI Based DISA Verifying DISA Installation Folder Enabling DISA in Mozilla Firefox Verifying the DISA Installation Re-configuring DISA Troubleshooting DISA Deploying DISA to Siebel Desktops Deploying DISA on Multi-User Environments Applicable Patches DISA Deployment Process on a Multi-User Environment Preparing the Port List Configuring DISA on an Agent Machine Installing Patch for Siebel Server Upgrading DISA Enhancing DISA Security Uninstalling DISA 4 DISA Supported Features DISA Supported Features Inline Attachment Editing Working Process of Inline Attachment Editing Feature Applicable Releases Inline Attachment Editing Features Auto Detection of DISA Support multiple files read-only access Editing an Inline Attachment Viewing files F9/Microsoft Outlook Integration Working Process of F9/Microsoft Outlook Integration Applicable Releases Configuring CTI Hoteling Telesets Configuring the CTI Hoteling telesets Applicable Releases Web Notifications for Siebel CTI Working Process of the Web Notifications Configuring Web Notifications Display Applicable Releases Viewing Web Notifications Browser Add-ons Internet Explorer Google Chrome and Mozilla Firefox Batch Fulfillment Printing Applicable Releases