Siebel CRM 20.9 Update Documentation

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Siebel CRM Guides

Guides on this page are listed by category and are current for Siebel CRM 20.9 Update. Click a category to see a list of guides (without "Siebel") in that category, and then click the title to view the guide.

Installation and Database Upgrade | System Administration | Application Integration | Application Development | Application Administration | User Guides | Release Notes, System Requirements and Platform Certifications

Installation and Database Upgrade

These guides describe how to install Siebel CRM for initial use or how to upgrade them to new product releases.

Application Deployment Manager Guide
Database Upgrade Guide (Revised)
Deployment Planning Guide
Global Deployment Guide
Implementing Siebel Business Applications on DB2 for z/OS
Installation Guide for Microsoft Windows (Revised)
Installation Guide for UNIX  (Revised)
Marketing Installation and Administration Guide

System Administration

These guides describe how to plan, set up, and maintain server software for Siebel CRM and how to install and upgrade the Siebel database.

Anywhere Administration Guide
Assignment Manager Administration Guide
CTI Administration Guide
Data Model Reference
Data Quality Administration Guide
Data Quality Guide for Oracle Customer Hub
Performance Tuning Guide
Remote and Replication Manager Administration Guide
Reports Guide
Security Guide
Server Sync Guide
System Administration Guide
System Monitoring and Diagnostics Guide

Application Integration

These guides describe how to integrate Siebel CRM internally and with third-party products.

Application Services Interface Reference
Business Processes and Rules: Siebel Enterprise Application Integration
Desktop Integration Siebel Agent Guide
Enterprise Integration Manager Administration Guide
Financial Services Connector for ACORD P&C and Surety Guide
Financial Services Connector for IAA-XML Guide
Financial Services Connector for IFX XML Guide
Financial Services Enterprise Application Integration Guide
In-Memory Next Best Action Administration Guide
Integration Platform Technologies: Siebel Enterprise Application Integration
Overview: Siebel Enterprise Application Integration
Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide
Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
Smart Answer Connector Guide
Social Media Guide
Transports and Interfaces: Siebel Enterprise Application Integration
XML Reference: Siebel Enterprise Application Integration

Application Development

These guides describe how to configure Siebel CRM.

Business Process Framework: Task UI Guide
Business Process Framework: Workflow Guide
Configuring Siebel Business Applications
Configuring Siebel Open UI (Revised)
CRM Web Services Reference
CRM Web Services Reference, Related Web Services Files (zip file, 59 KB)
Deploying Siebel Open UI
Developer's Reference
eScript Language Reference
Global Deployment Guide
Object Interfaces Reference
Object Types Reference
Order Management Infrastructure Guide
REST API Guide
Siebel Approval Manager Guide
Testing Guide(Revised)
Tools Online Help
Using Siebel Tools
VB Language Reference

Application Administration

These guides describe how to plan, set up, and maintain Siebel CRM and application data.

Applications Administration Guide
Automotive Guide
Chat Guide
Clinical Trial Management System Guide
Communications Guide
Consumer Goods Guide
Correspondence, Proposals, and Presentations Guide
Dealer Administration Guide
Demo Users Reference
Email Administration Guide
Energy Guide
eSales Administration Guide
Events Management Guide
Field Service Guide
Finance Guide
Forecasting Guide
Healthcare Guide
High Tech and Industrial Manufacturing Guide
Hospitality Guide
In-Memory Next Best Action Administration Guide
Insurance Guide
Life Sciences Guide
Loyalty Administration Guide (Revised)
Mobile Guide: Connected (Revised)
Mobile Guide: Disconnected (Revised)
Oracle Customer Hub (UCM) Master Data Management Reference
Order Management Guide
Order Management Guide Addendum for Communications
Order Management Guide Addendum for Financial Services
Order Management Guide Addendum for Fleet Management
Partner Relationship Management Administration Guide
Personalization Administration Guide
Pricing Administration Guide
Product Administration Guide
Public Sector Guide
Search Administration Guide
Self Service Administration Guide
Smart Answer Guide
SmartScript Administration Guide
Territory Management Guide

User Guides

These guides are for end users of Siebel CRM.

Fundamentals Guide
Marketing User Guide
Mobile Guide: Connected (Revised)
Mobile Guide: Disconnected (Revised)

Release Notes, System Requirements and Platform Certifications

Release Notes and Update Guide
System Requirements and Platform Certifications
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