Siebel CRM 20.9 Update Documentation

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Books on this page are listed by category and are current for Siebel CRM 20.9 Update. Click a category to see a list of books (without "Siebel") in that category, and then click the title to view the book.

Installation and Database Upgrade | System Administration | Application Integration | Application Development | Application Administration | User Guides | Release Notes and System Requirements and Platform Certifications

Installation and Database Upgrade

These books describe how to install Siebel Business Applications for initial use or how to upgrade them to new product releases.

Application Deployment Manager Guide
Database Upgrade Guide
Database Upgrade Guide for DB2 for z/OS
Deploying Siebel Open UI
Deployment Planning Guide
Global Deployment Guide
Implementing Siebel Business Applications on DB2 for z/OS
Installation Guide for Microsoft Windows
Installation Guide for UNIX
Marketing Installation and Administration Guide

System Administration

These books describe how to plan, set up, and maintain server software for Siebel Business Applications and how to install and upgrade the Siebel database.

Anywhere Administration Guide
Assignment Manager Administration Guide
CTI Administration Guide
Data Model Reference
Data Quality Administration Guide
Performance Tuning Guide
Remote and Replication Manager Administration Guide
Reports Guide
Security Guide
Server Sync Guide
System Administration Guide
System Monitoring and Diagnostics Guide

Application Integration

These books describe how to integrate Siebel Business Applications internally and with third-party products.

Application Services Interface Reference
Business Processes and Rules: Siebel Enterprise Application Integration
Desktop Integration Siebel Agent Guide
Enterprise Integration Manager Administration Guide
In-Memory Next Best Action Administration Guide
Integration Platform Technologies: Siebel Enterprise Application Integration
Overview: Siebel Enterprise Application Integration
Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
Smart Answer Connector Guide
Social Media Guide
Transports and Interfaces: Siebel Enterprise Application Integration
XML Reference: Siebel Enterprise Application Integration

Application Development

These books describe how to configure Siebel Business Applications.

Business Process Framework: Task UI Guide
Business Process Framework: Workflow Guide
Configuring Siebel Business Applications
Configuring Siebel Open UI
CRM Web Services Reference
CRM Web Services Reference, Related Web Services Files (zip file, 59 KB)
Deploying Siebel Open UI
Developer's Reference
eScript Language Reference
Global Deployment Guide
Object Interfaces Reference
Object Types Reference
Order Management Infrastructure Guide
REST API Guide
Siebel Approval Manager Guide
Testing Siebel Business Applications
Tools Online Help
Using Siebel Tools
VB Language Reference

Application Administration

These books describe how to plan, set up, and maintain Siebel Business Applications and application data.

Applications Administration Guide
Chat Guide
Correspondence, Proposals, and Presentations Guide
Demo Users Reference
Email Administration Guide
Energy Guide
eSales Administration Guide
Events Management Guide
Field Service Guide
Forecasting Guide
In-Memory Next Best Action Administration Guide
Mobile Guide: Connected
Mobile Guide: Disconnected
Order Management Guide
Partner Relationship Management Administration Guide
Personalization Administration Guide
Pricing Administration Guide
Product Administration Guide
Search Administration Guide
Self Service Administration Guide
Smart Answer Guide
SmartScript Administration Guide
Territory Management Guide

User Guides

These books are for end users of Siebel Business Applications.

Fundamentals Guide
Marketing User Guide
Mobile Guide: Connected
Mobile Guide: Disconnected

Release Notes, Requirements, and Platform Certifications

Release Notes and Update Guide
System Requirements and Platform Certifications