Siebel CRM 20.9 Update Documentation

Accessing Oracle Global Customer Support

Oracle customers have access to electronic and telephone support for Siebel Business Applications through Oracle Global Customer Support.

Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at FCC.gov, and a list of telephone numbers is available on their directory page. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

My Oracle Support

My Oracle Support is an online support portal that offers you secure real-time access to support information from Oracle. It is a source of information, diagnostic tools, and support assistance. My Oracle Support provides a repository of technical articles, Service Request (SR) access, and the ability to create a personalized home page.

Log in to My Oracle Support to access the Training and Resources page (Article ID 1959163.2), where you can find essential information, how-to videos, training, and reference materials.

Only designated contacts of licensed customers have access to My Oracle Support.

Oracle Community

Oracle Community is a site for sharing information, questions, and comments about Oracle products and related technologies. Oracle Community is designed only for peer-to-peer knowledge sharing: users who require urgent support should use My Oracle Support.