Accounts in the Global Accounts Hierarchy List View

Different accounts appear in the Global Accounts Hierarchy List view because Siebel Business Applications use different SQL code to generate the Global Accounts Hierarchy List view, depending on whether you define a hierarchy.

If you define a global account hierarchy, then the Global Accounts Hierarchy List view displays that hierarchy. If you define a hierarchy and use EIM to import records, then the accounts do not appear in the Global Accounts Hierarchy List view unless you update the global account hierarchy. To update the global account hierarchy, select the account hierarchy record, then click Update Hierarchy.

If you do not define a global accounts hierarchy, then the Global Accounts Hierarchy List view uses the Parent fields of the accounts to display the account hierarchy. If you do not define a hierarchy and use EIM to import records, then the Global Accounts Hierarchy List view uses the Parent fields of the accounts to display the accounts.