How the Inbox Interacts with the Feature Objects

Inbox items contain references to feature objects.

The following image illustrates the interaction between feature objects and the Inbox, which is as follows:

• Feature objects (ESS Forms, Service Requests, Opportunities) interact with Inbox items through the methods of the Universal Inbox business service. These methods can be invoked using various (run-time event, workflow, eScript) mechanisms. For example, run-time events can monitor the business component operations of the feature object.

• The Inbox interacts with feature objects through Inbox actions that are defined as part of the Inbox type.

• Integration business service methods are invoked when users take action on Inbox items.