About Assignment Rule Administration

This topic contains the following information:

• Before Defining Assignment Rules

• Process of Defining Assignment Rules

• Creating Assignment Rule Groups

• About Some of the Assignment Rule Fields

• Creating Assignment Rules

• Adding Employees, Positions, and Organizations to Assignment Rules

• Adding a Sequence Number to Assignment Rules

• How Siebel Assignment Manager Determines the Sequence in Which Rules Are Evaluated

• Defining Assignment Rules to Use a Single Criterion for Multiple Objects

• Choosing a Candidate as the Primary Assignee

• Defining Server Key Mappings for Assignment Rule Groups

• How Siebel Assignment Manager Uses Server Key Mappings to Load Rules to a Particular Siebel Server

• Preparing to Release Assignment Rules

• Releasing Assignment Rules

• Migrating Assignment-Related Data