About Assignment Rule Groups

An assignment rule group is a logical grouping of assignment rules, and assignment rules are logical business boundaries associated with individuals or a team of people to achieve a business goal. Assigning rule groups to assignment rules allows you to partition rules based on organizational or corporate goals, or some other grouping, such as email response.

The following table provides sample rule groups and their descriptions.

Assignment Rule Group Name	Description
North America-USA	Assignment rules related to the United States are associated with the North America-USA rule group.
Service Products	Assignment rules related to service products are associated with a single rule group.
Email Response Group	Assignment rules related to Siebel Email Response are associated with a single rule group.

You can set up Assignment Manager to process only specific assignment rule groups and not others. See How Siebel Assignment Manager Uses Server Key Mappings to Load Rules to a Particular Siebel Server.