Primary Assignees

A primary assignee (also referred to as a primary) on an assignment rule represents the candidate (employee, position, or organization) that is assigned as the primary owner, or main owner, of an assignment object if the candidate passes the criteria for that object. This assigned primary is usually the highest-scoring assignee from the highest-scoring assignment rule.

Alternatively, you can configure Assignment Manager to assign one member of a team as the primary assignee. In addition, you can manually assign a particular candidate as the primary assignee on a specific assignment rule.

Note: For assignments that allow only single assignees, the single assignee also becomes the primary assignee.