Production Mode

The production mode is the mode in which actual assignments are made. Assignments are written into the team tables (account/position or contact/position tables) in the Siebel Enterprise database.

For example, an AA might want to perform trial runs to confirm new assignment rules in the reporting mode. After accomplishing satisfactory results, the AA can then apply the same changes in the production mode.

Note: Reporting assignment and regular assignment are mutually exclusive operations that you can perform in any combination: that is, in reporting mode alone, production mode alone, or both. Irrespective of whether reporting is turned on or off, Assignment Manager can write evaluation results to an actual assignment table.