About Service Request Channels

Depending on how an organization is structured, representatives can receive a service request through many different channels. These channels may include:

• Direct telephone calls, often routed to the representative through an Automated Call Distributor (ACD)

• Email requests

• Internet requests logged automatically by customers over the Internet

• Customers walking into a service center

For new service issues, it is necessary to enter a service request directly from the Service screen.