Creating an RMA for Sending Failed Parts to Suppliers

A Return Material Authorization (RMA) is a transaction in which a buyer or recipient of goods arranges to return the goods to the supplier to have them repaired or replaced or in order to receive a refund or credit from the supplier.

Based on the predefined rules, Siebel Automotive issues an RMA to send defective parts to a supplier. When certain conditions are met, the RMA will be created automatically, which occurs if the Parts Return Required option is selected at the supplier warranty policy level for the causal part. Then the RMA will be created automatically when submitting the supplier recovery claim. If an RMA has already been created to issue a part to the supplier, then additional RMAs can be linked to a supplier recovery claim. You can also create an RMA manually for other parts.

To link an RMA to a supplier recovery claim

1. Navigate to the Supplier Recovery Claims screen, then the Supplier Recovery Claims view.

2. Drill down on a supplier recovery claim number.

3. Click the RMAs view tab, and then click New.

4. In the RMAs line item, provide the information described in the following table.

   Field	Description
   Order #	Siebel Automotive populates this field with a unique order number.
   Type	Select the type from the drop-down list.
   Status	Select the status from the drop-down list.
   Account	Type the account name, or click the single select button in the Account Name field to choose from the Pick Account dialog box.
   Contact Last Name	Type the contact last name or click the single select button in the Contact Last Name field to choose from the Pick Contact dialog box.

5. Click Submit.