About Fast Forward and Fast Backward Navigation

Users can navigate back and forth through a task without having to repeatedly click Next or Previous by using the fast forward and fast backward navigation features.

For example, assume a user starts a large task and is currently working in the eighth task view. The user realizes that information in the first view requires a correction. If the user double-clicks a step link in the task pane, then Siebel CRM displays the view that this link references. But if the user uses the fast backward navigation feature, then note the following:

• If the user modifies any data in the view that Siebel CRM displays, then the user must click Next from this point forward in this task. For example, if the user attempts to use fast forward to navigate back to the eighth view, then Siebel CRM displays a message that is similar to the following:

  You have already started modifying data on the view. You must proceed to the 
  subsequent view through the Next button on the play bar.

• If the user does not modify any data, then the user can double-click any link in the task pane to navigate directly to a view.

Siebel CRM enables the fast forward and fast backward navigation feature by default. Fast forward and fast backward navigation can be used:

• Only in views that have already been visited by the user in a task instance.

• With various task features, such as the following:

  • Pause a task.

  • Transfer a task to another user.

  • Navigate to another task chapter.

  • Navigate to a subtask.