Creating a Business Service Step

A business service step is a type of Task UI step that calls a business service. The following items describe a few example actions that some predefined business services perform:

• Notification. The Outbound Communications Manager business service sends a notification to an employee or a contact.

• Assignment. Assignment Manager calls the Synchronous Assignment Manager Request business service to assign an object in a task UI.

• Server task. You can use one of the following business services to run a server task for a server component:

  • Synchronous Server Requests business service

  • Asynchronous Server Requests business service

For more information about business services, see the following items:

• Guidelines for Using a Business Service

• Siebel Business Process Framework: Workflow Guide

To create a business service step

1. Select the Business Service step from the Palettes pane, then drag and drop it on the canvas.

   For more information, see Adding a Step to a Task.

2. In the Properties pane:

   1. In the Business Service Name property, select the name of the business service that the business service step calls.

   2. In the Business Service Method property, select the method that Siebel CRM uses to call the business service.

      The choices that appear for this property depend on the business service that you define in step a.

3. In the Multi Value Property Window (MVPW) pane, create input arguments and output arguments as required.

   For more information, see How the Type Field Affects Other Fields in the MVPW.