Determining Required Task Improvements

This task is a step in Task Development Example.

A brainstorming meeting takes place where the business proccesses for the orgrainzation are listed on a whiteboard. The best candidates for process improvement are assessed and it is determined that the main criteria include the following items:

• Return On Investment (ROI)

• Risk

The IT director and business analyst do a careful examination, and then pick the expense reporting and reimbursement business process as a candidate for a task UI. They choose this business process because it includes a common, irregularly run job task that most employees perform.

This business process is relatively simple and well defined, making risk and investment low. The IT director and business analyst are aware that the current way of handling this process, through email and spreadsheets, is labor intensive and error prone, making the process expensive and slow. This situation makes potential ROI very large.

The IT director and business analyst estimate they can realize the following improvements:

• Cut costs by 30%.

• Speed up the process by 400% from the current median time of 12 days to 4 days from submission to reimbursement.

• Save the company $200,000 each year through better enforcement of company reimbursement policies.

To achieve these improvements, you can use various Siebel technology to automate a part of the process, and you can use a task UI to guide the manual part of the process and enforce rules.