Scenario Overview

The Task Development Example in this chapter guides you through the steps involved in developing a task. The example scenario describes work that the following individuals perform:

• Business Analyst. Possesses detailed knowledge of the way the organization does financial planning and reporting. The analyst possesses detailed knowledge of various technologies, from personal computers to mobile personal devices, but possesses no experience using a formal programming language.

• Application Developer. Possesses a computer science degree and a strong technical background, including five years experience creating applications.

• Usability Analyst. Possesses a degree in art history and a technical background, including five years experience designing interfaces. In the last two years the interface developer created user interfaces for various customizations of a predefined Siebel application.

• Information Technology Director. Drives the business process management initiative at the organization that optimizes and automates business processes.

The job roles described here are in the context of a fictional organization. Job roles, job titles, and division of labor might vary significantly for your organization.