Configuring the RedoPopupInMenu Command

If the RedoPopupInMenu command is configured in Siebel Call Center for Siebel Chat, then chat response messages that are not successfully accepted for a chat session are cached for the agent for that chat session. For example, when agents accept a new work item or resume work on an existing work item that has not been closed yet, any chat response messages that the agent has not successfully accepted for the chat session are cached provided that the RedoPopupInMenu command is configured. Agents can then replay the chat response messages that were cached by navigating to Tools, then Communications in Siebel Call Center, and clicking Redo Popup. Use the following procedure to configure the RedoPopupInMenu command in Siebel Call Center for Siebel Chat.

To configure the RedoPopupInMenu command

1. Navigate to the Administration - Communications screen, then the All Configurations view.

2. Query for the communications configuration record for which you want to configure the RedoPopupInMenu command, then click the Commands tab.

3. Go to the RedoPopupInMenu command.

   If the RedoPopupInMenu command does not exist, then click New to add it, and then click Save.

4. Drill down on the RedoPopupInMenu command by clicking the RedoPopupInMenu link and configure the command parameters as follows:

   1. Click the Command Parameters tab.

   2. Click New and add the command parameters for RedoPopupInMenu with the values shown in the following table.

      Name	Value
      Description	Redo Popup in menu
      HotKey	Shift+Alt+R Note: Make sure that the keyboard shortcut does not conflict with any keyboard shortcuts that are defined already.
      MenuPosition	15 Note: Change the menu position if it conflicts with the menu position of another command.
      ServiceMethod	Communications Client.RedoPopup
      Title	Redo Popup

5. Navigate to WINDOWS\Downloaded Program Files, and clear the Internet Explorer cache.

6. Log in to Siebel Call Center again, and test your configuration.