Formatting Siebel Chat Dashboard Fields

For each chat dashboard field configured, you can define where it appears on the chat dashboard (the row and column) and the width of the field. Use the following procedure to format chat dashboard fields.

To format Siebel Chat dashboard fields

1. Start Siebel Tools.

2. In the Object Explorer, go to Project, find Chat UI, and then lock Chat UI.

3. In the Object Explorer, go to Applet, and then find Chat Tab Applet.

4. Drill down on Control, and then select DashboardFields.

5. Drill down on Control User Prop.

6. Configure, for example, the following fields as required:

   • Column. The column where the field appears. The value can be either 1 or 2 because each row on the chat dashboard can be divided into a maximum of two columns.

   • Length. The width of the field, which can be either half or full. The length value is case sensitive. A value of full indicates that the field width is the entire length of the row; half indicates that the field width is only half the length of the row. Any other value is treated as a full value.

   • Row. The row where the field is located. The value can be from 1 to MaxRowNum. MaxRowNum is configured for the DashboardFields control user property. Any value less than 1 or larger than MaxRowNum is ignored.

   • Value. Indicates the data source to which the field belongs. The value can be interaction data or a business component field. The format of the value is as follows: {BC Name:fieldName} or {CCA-Data:fieldName}.

   For example, the user properties for the Area and Product fields are shown in the following table.

   User Property Name	Values for the Area Field	Values for the Product Field
   Column	1	1
   Length	half	half
   Row	1	2
   Value	CCA_Data:Area	ServiceRequest:Product

7. Publish the repository updates.

8. Restart the Siebel Server.