Releasing Chat Sessions

Releasing a chat session means that you are ending the chat session. Agents use the communications toolbar of Siebel Call Center to release a chat. Customers click the Terminate (or similar) button in their browser window to release a chat.

When an agent or customer releases a chat session, a follow-up email is sent to the customer with a transcript of the chat session attached provided the system preference Chat: Auto Email Mode is set, and that outbound email communications and an email profile are set up in Siebel Call Center. In the case where a chat is transferred several times, the follow-up email is sent only upon final release of the chat session.

• For information about email profile setup in Siebel Call Center, see Siebel Email Administration Guide.

• For information about outbound email communications setup in Siebel Call Center, see Setting Up Outbound Email Communications in Siebel Call Center.