Starting Server Component Groups from Siebel Call Center

To start the server component groups from Siebel Call Center, complete the steps in the following procedure.

To start the server component groups from Siebel Call Center

1. Navigate to the Administration - Server Configuration screen, then the Enterprises view, and click the Component Groups tab.

2. Query for the following component groups one at a time, then click the Enable button and ensure that there is a check mark in the Enabled on Server? Component Group Assignment panel.

   • Communication Management

   • Workflow Management

   • Enterprise Application Integration (EAI)

   Note: Without enabling the Communication Management, Workflow Management, and EAI component groups, Siebel Chat agents are not able to receive inbound chats.

3. Click the Synchronize tab, then the Synchronize button.

4. Restart the Siebel Server.