Verifying That Is Installed for

Before allowing agents to log in and start working with Siebel Chat, it is recommended that administrators verify the following:

• That Siebel Chat has been installed for Siebel Call Center. For more information, see Accessing Siebel Chat in Siebel Call Center.

• That all server component groups from Siebel Call Center are started. Server component groups must be started so that agents can receive inbound chats. For more information, see Checking That All Server Component Groups are Started for Siebel Call Center.