Creating and Updating an Address Profile in Siebel Communications (End User)
End users can enter addresses without tight restrictions on formatting. However, when provisioning services, tighter formatting restrictions might be required by a back-office application.
To guarantee proper formatting, the address needs to be validated against a back-office data source. In Siebel Business Applications, Address Profiles allow multiple formats of one address to be stored. The MSAG (master street address guide) format is available with the shipped product, but other formats can be added using Siebel Tools. When setting up additional formats, use the MSAG Profile as an example.
Obtaining the proper address format is important in performing the following key business processes:
Validating service addresses or mailing addresses against an external standard to guarantee a unique location for finding facilities, activating services, or mailing materials through the Postal Service.
Determining the existing services and service provider at the address. This could be a simple confirmation, although in the case of wireline service moves, a variety of service information can be returned or exchanged between systems.
Forwarding updated information to an external database in the format necessary to guarantee consistency within that database after a service is activated.
Each address profile format requires an external data source for validation. Your company can either own the data outright or subscribe to a service that provides the data.
After validating an address, end users can change some address fields. To edit those fields, end users must revalidate the address.