Accounts in Siebel Communications

This chapter defines some basic concepts about accounts. It also provides the procedures for setting up account hierarchies and updating account information. It includes the following topics:

• About Accounts in Siebel Communications

• Scenario for Using Accounts in Siebel Communications

• Setting Up External Organizations for Siebel Communications

• Creating an Account in Siebel Communications (End User)

• Creating an Account Hierarchy in Siebel Communications (End User)

• Reviewing an Account Hierarchy in Siebel Communications (End User)

• Accessing or Updating Account Information in Siebel Communications (End User)

• Monitoring Infrastructure, Equipment, and Usage in Siebel Communications (End User)