Recording Account-Level Payments

To associate the payment against the account when the company’s accounting method applies the payment against the account balance (Balance Forward), perform this task.

This task is a step in Process of Entering Payment Against an Outstanding Balance in Siebel Communications (End User).

To record a payment at the account level

1. Navigate to the Accounts screen, then the Accounts List view.

2. Drill down on the name of the account.

3. Click the Billing Portal view tab.

4. In the Account Balance form, click Pay.

   The Payments list appears with the account information for the new record.

5. In the field, select a method for payment.

6. In the Payments list, complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   Payment #	Displays a payment number that is automatically generated.
   Payment Date	Displays a payment date that is automatically generated.
   Payment Amount	Displays the payment amount by using the account and account balance. The Status field must be Open to enter the amount. Otherwise, this field is read-only.
   Status	Displays a status value of Open. You can change this value to a value other than Submitted.

7. In the More Info form, complete additional fields, if necessary.

   The available fields depend on the Payment Method selection you make as follows:

   • EFT. Deducts payment from the customer’s bank account.

     Field	Comments
     Bank Account #	Type the customer’s bank account number.
     Account Holder Name	Type the name under which the customer’s bank account is registered.
     Bank Branch	Type the reference number of the specific branch of the customer’s bank.

   • Credit Card. Charges payment to the customer’s credit card.

   • Reference. Captures payment details at a third-party location, such as post offices or banks.

   Field	Comments
   Location	Type the location where the payment is made.
   Reference #	Type the reference number of the payment.

8. Click Submit.