1. Consumer Goods Guide
  2. Resolving Account Promotion Deductions

Resolving Account Promotion Deductions

For deductions of the Promotion type, you can use any combination of the following methods:

  • Applying trade funds

  • Writing off all or part of a deduction

  • Issuing chargebacks

The views for payments, chargebacks, and write-offs contain Document # and Issue Date fields. The Document # field contains the payment number as issued by the financial application (for example, a check number or credit memo number). The Issue Date field contains the date on which the financial document was issued for payment.

To resolve an account promotion deduction

  1. Navigate to the Settlements screen, then the Deduction List view.

  2. Drill down on the ID field hyperlink for a deduction, and click the Resolution view tab.

  3. If applicable, apply trade funds by performing the following steps:

    1. In the Resolutions link bar, click the Payments link, and create a new record.

    2. Click the select button in the Deal ID field, select a deal from the Deal drop-down list, click OK, and enter the payment amount in the Amount field.

      A new payment record is generated.

      Note: To determine the activity against deals, refer to the Amount, Payments Paid, Payments Submitted, and Payments Pending fields in the Pick Allocation dialog box.

    3. Repeat the previous steps to create a new record, select a deal and enter a payment amount for each payment that you want to create for the deduction.

    4. In the Status field, choose Requested. After the payment has been approved, change the status to Submitted. For information about approving or rejecting payments, see Approving or Rejecting Payments.

  4. If applicable, write off all or part of the deduction by performing the following steps:

    1. In the Resolutions link bar, click the Write Off link, and create a new record.

    2. Click Menu, and select Submit or Submit All.

  5. To reject part or all of the deduction, issue a chargeback by performing the following steps:

    1. In the Resolutions link bar, click the Chargeback link, and create a new record.

    2. Click Menu, and select Submit or Submit All.

    The information that you enter can be exported to your company’s back-office system. A member of the accounts receivable department can use this information to write a letter to the customer requesting payment of the chargeback amount.