1. Configuring Siebel Business Applications
  2. Using CIAI with Siebel Remote

Using CIAI with Siebel Remote

This topic describes how to configure Siebel CRM to use CIAI with a Siebel Remote client.

To use CIAI with Siebel Remote

  1. Extract the local database.

    For information about how to extract the local database, see Siebel Remote and Replication Manager Administration Guide.

  2. Access the remote client, and then use a text editor to open the application configuration file.

    For example, open uagent.cfg for Siebel Call Center.

  3. In the Siebel section, set the following parameter:

    WATCOM_CIAI_FUNC = CIAI_UPPER

  4. Save, and then close the application configuration file.