Workflows for Intelligent Advisor Interview Sessions

The following workflows control processing for Intelligent Advisor interview sessions on a Web site:

• OPA Interview Service Main Workflow. This workflow manages an interview session when customers apply for benefits and screen for services. It drives an interview session by calling other workflows.

• OPA Get PreSeed Data Workflow. This workflow gets the pre-seed data for an interview session.

• OPA Interview Service Sub Workflow. This workflow manages the communication between an interview session for a customer and Intelligent Advisor by sending requests to and receiving and processing responses from Intelligent Advisor. Intelligent Advisor responses are converted to the Siebel data structure and appear in the user interface for the interface session. The OPA Interview Service Main Workflow calls this workflow as a subprocess.

• OPA Process Submit Data Workflow. This workflow converts the integration object for submitting data in Intelligent Advisor format to an integration object in Siebel format. The OPA Interview Service Main Workflow calls this workflow as a subprocess.

• OPA End Interview Workflow. This workflow ends an interview session. The OPA Interview Service Main Workflow calls this workflow as a subprocess when the user closes an interview session.

• OPA Get Meta Data Service for PUB Sample Intake Contact Workflow. This workfow prepares a response to a Simple Object Access Protocol (SOAP) GetMetadata request from the Intelligent Advisor Hub, and sends the PUB Sample Intake Contact integration object to Intelligent Advisor.

• OPA Metadata Service - CheckAlive Workflow. This workflow sends a response to SOAP CheckAlive request from the Intelligent Advisor Hub to Intelligent Advisor.

For more information about each of these workflows and about integrating Intelligent Advisor for Siebel CRM, see Siebel Self Service Administration Guide.