Correspondence

This chapter includes information about administering and using Siebel Correspondence. It includes the following topics:

• About Siebel Correspondence

• Scenario for Managing Correspondence

• Process of Setting Up and Using Correspondence

• Creating and Updating the SIEBEL.HTML File

• Creating Correspondence Templates in Microsoft Word

• (Optional) Adding Insertion Templates into Correspondence Templates

• Creating Records for Correspondence Templates in the Siebel Application

• Configuring Additional Merge Fields For Correspondence Templates

• Generating Correspondence