Enabling HTML Generation for Correspondence

By default, correspondence is saved only in document format, not in HTML format. In the My Correspondence Requests view, the View HTML command is unavailable, and the user cannot view the correspondence in HTML format.

The DocumentServerViewHTML server parameter specifies if the Document Server generates HTML versions of documents. The default value is FALSE. By default, the Document Server generates documents only in their native format, and not in HTML. To enable the user to display correspondence in HTML format, you must edit the DocumentServerViewHTML parameter to the value TRUE instead of FALSE. Any documents generated after you enable the parameter are saved in both formats.

When you generate an HTML document, a copy of the generated document is created in HTML and stored in the Siebel File System. This process can affect performance, and it increases the storage space required in the Siebel File System. The clarity of the HTML document depends on the ability of your Microsoft Office application to translate its native format into HTML.

To enable HTML generation for correspondence

Start the Server Manager.
Enter the following command:
```
srvrmgr> change param DocumentServerViewHTML=True for comp DocServer
```
Note: You can also change parameters in the Administration - Server Configuration screen. For more information, see Siebel System Administration Guide.