1. Data Quality for Oracle Customer Hub Guide
  2. Technical Documentation on Oracle Technology Network

Technical Documentation on Oracle Technology Network

The following books are on the Siebel Bookshelf and available on Oracle Help Center. Refer to them when using data quality:

  • Using Siebel Tools for information about how to modify standard Siebel CRM objects and create new objects to meet your organization’s business requirements.

  • Siebel Fundamentals for general information about merging records.

  • Siebel CRM Deployment Documentation Suite, including:

    • Siebel Installation Guide for details on how to install data quality products

    • Siebel System Administration Guide for details on how to administer, maintain, and configure your Siebel Servers

    • Configuring Siebel Business Applications for information about configuring Siebel CRM using Siebel Tools

    • Siebel Developer's Reference for detailed descriptions of business components, user properties, and so on

    • Siebel Deployment Planning Guide to familiarize yourself with the basics of the underlying Siebel application architecture.

    • Siebel System Monitoring and Diagnostics Guide.

    • Siebel Security Guide for information about built-in seed data in the enterprise database, such as employee, position, and organization records.

    • Siebel Performance Tuning Guide for information about tuning and monitoring specific areas of the Siebel application architecture and infrastructure, such as the object manager infrastructure.

  • Siebel Data Model Reference on My Oracle Support (Article ID 546778.1) for information about how data used by the Siebel application is stored in a standard third-party relational DBMS such as DB2, Microsoft SQL Server, or Oracle and some of the data integrity constraints validated by Siebel CRM.

  • Siebel eScript Language Reference for information about writing scripts to extend data quality functionality.

  • Siebel Applications Administration Guide for general information about administering Siebel CRM.

  • Siebel Database Upgrade Guide or Siebel Database Upgrade Guide for DB2 for z/OS for information about upgrading your installation and about supported upgrade paths.

  • The Certifications tab on My Oracle Support for a definitive list of system requirements and supported operating systems for a release, including the following:

    • Information on supported third-party products

    • Lists of product and feature limitations; either unavailable in the release or in certain environments

  • Oracle Customer Hub (UCM) Master Data Management Reference provides reference information about Oracle Master Data Applications.