Log Analytics in Siebel CRM Deployments

The backend of the Siebel CRM deployment done using Siebel Cloud Manager (SCM) can be monitored using the "Siebel CRM Observability – Monitoring and Log Analytics" module. This module will help align the Siebel CRM architecture more closely with cloud native deployment best practices.

The Observability stack uses best of breed tools, including Prometheus, Grafana, Oracle OpenSearch, Fluentd, OCI Services, and others.

"Siebel CRM Observability – Monitoring and Log Analytics" module comprises of two components:

• Siebel CRM Observability – Monitoring
• Siebel CRM Observability – Log Analytics

The "Siebel CRM Observability – Log Analytics" feature helps you to ingest, search, analyse, visualize and generate actionable insight from the logs of all important components of your Siebel CRM deployment done by SCM.

This is an optional feature enabled and managed by SCM.

This feature offers integration with two major log analytics solutions with distinctive benefits:

• Oracle OpenSearch – which is the Open Source option
• OCI Logging Analytics – which is a powerful OCI Native solution

This chapter contains the following topics:

• Log Analytics in Siebel CRM Deployments
• Log Analytics Tooling Options
• Solution Architecture and Components
• Log Collection and Aggregation
• Sample Dashboards
• Pre-requisites for Enabling OCI Logging Analytics
• Enabling Log Analytics in Siebel CRM Observability
• Accessing Log Analytics URLs
• Oracle OpenSearch Usage in Siebel CRM Observability – Log Analytics
• OCI Logging Analytics Configurations of Importance
• OCI Logging Analytics Usage in Siebel CRM Observability – Log Analytics
• Extending Siebel CRM Observability – Log Analytics

Features and Benefits

Here are some of the features of this modern solution offering log analytics integration for Siebel CRM deployments on OCI OKE done by SCM:

• Visualization and analysis of Siebel CRM logs directly from the browser.
• Powerful and effective search capabilities – see all occurrences at once across all files.
• Leading text analysis tools, both Open Source and OCI-native, at disposal.
• Ability to publish to dashboards easily – values and trends.
• Alerting capabilities based on logs.
• GitOps-based operation and management.
• Easy customization of dashboards.
• Extensible by integration of additional third-party tooling.

Some of the benefits that may accrue to the users by utilizing the above set of functionalities:

• Analyzing logs without needing access to server host machines:
  • Have at-a-glance, near real-time view of system-health of your Siebel CRM backend.
  • Search across all log files without guesswork.
  • Engage tech resources from any geography for debugging business-critical issues.
• Reducing system downtimes and performance degradations – improving user experience:
  • Use organization-specific criteria, set up alerts and perform preventive maintenance.
  • Track error occurrences based on parameter changes.
  • Store and analyze past occurrences of log patterns.
  • Predict future occurrences of errors and plan self-healing – get ready to move into AIOps.
• Generating business insights and measuring effectiveness of investments:
  • Analyze logs, generate reports on offering-effectiveness and on user experience.
  • Gain insight on user behavior.
  • Detect suspicious activities near real-time and prevent fraud.