1. Developing and Deploying Siebel CRM
  2. Installing the Siebel Database

Installing the Siebel Database

The Siebel CRM database is installed using the Database Configuration Wizard. You can execute it using the Database Server Configuration shortcut from the Windows Start menu or from the following UNIX shell: $SIEBEL_ROOT/config/config - mode dbsrvr

The configuration wizard prompts you for information on the location of the database, database names, tableowners, tablespaces, and so on, depending on your database platform. For more information, see Siebel Installation Guide for Microsoft Windows or Siebel Installation Guide for UNIX as appropriate. The following are important points to consider during database installation:

  • When referring to directory locations, specify the path where the Siebel Enterprise Server (SES) components are installed, not the Siebel Application Interface (SAI) components.

  • When performing the Siebel User/Role Creation step, ensure to change the default selection to: “GRANTUSR.SQL has been run by the DBA to create Siebel users and roles”.

    This is because you already executed the grantusr.sql script. If you do not update this selection, the installation will not continue.

  • Ensure that the Database Encoding value is Unicode. Oracle does not support non-Unicode Siebel CRM databases for new installations.

  • If you are installing one and only one language, you may pick it here. However, if there is any possibility that you will ever be installing multiple languages, it is recommended that you select English as the base language. This will default all log files and other settings to English, making it easier to debug when working with Oracle Technical Support. You will be able to install additional languages later.

The Configuration Wizard displays all the information you entered, and allows you to apply the changes. Once you confirm these changes, the Siebel Upgrade Wizard displays the steps necessary to install the database. Click OK to start the Siebel database installation. When the installation is complete, review the log files before continuing. For more information, see the installation guide for your selected database.