Setting Up CardDAV Dynamic Mapping for Siebel CRM

Before you can use CardDAV functionality in Siebel applications, you must set up CardDAV dynamic mapping. CardDAV dynamic mapping defines the mapping between Siebel objects and the CardDAV properties. The Siebel CardDAV Sync module synchronizes the defined entities (address book and contact data) accordingly between mobile devices and Siebel CRM applications.

Siebel CardDAV dynamic mapping supports:

Google Maps Geocoding API integration (with geocoding response in JSON) to normalize address data.
Note: Customers are responsible for Google Maps API licensing.
Addresses containing non-ASCII characters.
Non-US addresses with a specified Province or County.

Before setting up CardDAV dynamic mapping for Siebel CRM deployments, the following requirements apply:

Install the latest Siebel Innovation Pack.
Configure Transport Layer Security (TLS) in Siebel Application Interface. For more information, see Siebel Security Guide.
Configure the server environment to enable CardDAV or CalDAV functionality. For more information, see Siebel Installation Guide and also Siebel System Administration Guide and additional documentation on Siebel Bookshelf for Siebel Enterprise Application Integration.
In the Siebel CRM applications, valid email addresses must be associated with all Employees and Contacts. For each mobile user, the email address defined in Siebel CRM must match the user’s email address on the mobile device. For more information, see Setting Up CalDAV and CardDAV Publishing and Siebel Applications Administration Guide.
Users of mobile devices must set up CardDAV and CalDAV publishing on their devices in order to be able to access contact or calendar data. For more information, see Setting Up CalDAV and CardDAV Publishing.
Enable CardDAV dynamic mapping between Siebel objects and CardDAV properties. For more information, see Enabling CardDAV Dynamic Mapping for Siebel CRM.
Review the remaining sections in this appendix: