Common Errors

The following tables highlight some common errors that users might encounter when trying to access and use Siebel Mobile disconnected applications on their mobile device.

Error 1

Item	Description
Problem	The Siebel Mobile disconnected application is not showing the latest information or most recent changes.
Solution	Use the Reset Application option in the Siebel app to reset the application data. For more information, see Resetting the Host Server Using the Siebel App.

Error 2

Item	Description
Problem	The Siebel Mobile disconnected application keeps failing or locking.
Cause	The cause of this problem can be one or both of the following: One or more Siebel application client files have changed. You have reached, are nearing, or have exceeded the available storage space on your mobile device.
Solution	Check that you have not exceeded the storage capacity on your mobile device.

Error 3

Item	Description
Problem	When using Siebel Mobile disconnected applications on Solaris, an authentication message appears after every operation.
Cause	The Bitmap Category object settings in the repository are incorrect. Note that this issue is seen only on Solaris platforms.
Solution	Modify the Bitmap Category object in the repository by updating the file name for the following categories: Leads Applet - Mobile Bitmap Name: Lead Form Applet Icon File Name value: LeadsGrey_Large_Highlight.png Quote Applet - Mobile Bitmap Name: Quo Form Applet Icon File Name value: QuoteGrey_Large_Highlight.png Opportunities Applet - Mobile Bitmap Name: Oppty Form Applet Icon File Name value: OpportunityGrey_Large_Highlight.png