Working on a Job

Siebel Field Service representatives start working on a job when they reach the customer site. Typical tasks to perform include the following:

• Complete each activity task as required and record completion of each task. For more information, see Recording Task Completion for an Activity.

• Record and update readings as required. For more information, see Capturing Asset Readings for an Activity.

• Attach media to the service request as required. For example, take a picture or video of the damaged part and attach it to the service request. For more information, see Attaching Media to an Activity.

• Track the movement of parts and nonserialized parts. For more information, see Modifying Part Tracker Information for an Activity.

• Remove serialized parts. For more information, see Removing a Serialized Part.

• Install replacement serialized parts. For more information, see Installing a Replacement Serialized Part.

• Record the time that you spent working to complete the activity. For more information, see Modifying Time Tracker Information for an Activity.

• Record any expenses that you incurred while working to complete the activity. For more information, see Modifying Expense Tracker Information for an Activity.