About Inactivating Integrated Products

If a product is no longer available, then it is recommended that you inactivate that product in Oracle Utilities Customer Care and Billing, rather than deleting it. You can inactivate a product by setting its Effective End Date as the last day the product is active. When the change is published, the integration updates the Effective End Date of the product in Siebel Energy.

Caution: Products in Siebel Energy cannot be deleted or have their Active fields deselected through the integration.