Serialization for Products

If a product is serialized (if the Serialized check box is selected in the Fulfillment view in the Service Information view in the Products view of the Administration - Product screen), then a serial number is required for all movements and transactions of assets for the product, including the following:

• Inventory transactions

• Field part movements

• Cycle counts

• Shipments

• Receipts

Serialized products are treated differently from nonserialized products. If a product is serialized, then the user must enter assets for the product. When you ship or receive a serialized product, the correct number of assets with serial numbers must exist in Siebel Field Service. For example, if you ship or receive 4 serialized hard drives, then 4 separate serial numbers must exist in Siebel Field Service. For more information, see Siebel Enterprise Integration Manager Administration Guide.

Note: When a serialized asset is allocated through a manual order, the product quantity specified in the order is allocated, not the asset itself. Consequently, the asset remains in the On Hand - Good or On Hand - Defective inventory.