Travel

The Optimizer uses employee travel conditions and travel time to obtain the lowest-cost solution for a schedule. You set these values in the Service Details view in the Employees view of the Administration - User screen. The Start Shift From field and End Shift At field define the starting and ending conditions for travel to and from service calls. These fields can include the following values:

• Home (Travel incl.). The employee travels from home directly to the first activity. The Optimizer includes the cost of this travel to calculate schedules.

• Home (Travel Not incl.). The employee travels from home directly to the first activity. The Optimizer does not include the cost of this travel to calculate schedules.

• Depot. The employee starts each day by going to a service depot or office. The Optimizer tracks travel costs starting from the depot.