What’s New in This Release

This chapter tracks the changes in the documentation. It includes the following topics:

What’s New in Siebel Field Service Guide, Siebel CRM 23.1 Update

The following table lists the changes in this revision of the documentation to support this release (23.1) of the software.

Topic	Description
Scheduling Using Oracle Field Service	New topic. It describes how to integrate Siebel CRM with Oracle Field Service, by developing an accelerator in Oracle Integration Cloud and leverage the scheduling capabilities of Oracle Field Service.

The following table lists the changes in this revision of the documentation to support this release (22.2) of the software.

Topic	Description
About Running Contract Scheduling	Modified topic. The Contract Schedule button is obsolete. Use the Insert Activity button to schedule an appointment.
Configuring the JavaScript Files Changing Colors for Periods on the Dispatch Board Gantt Chart Create a New Color for the Employee Name Text	Modified topics. In Siebel CRM 21.2 Update, the applicationcontainer directory was replaced by two directories, as follows: applicationcontainer_external (for Siebel Application Interface) applicationcontainer_internal (for all other Siebel Enterprise components) For more information, see Siebel Installation Guide.

Topic

Description

Modified topic. The Contract Schedule button is obsolete. Use the Insert Activity button to schedule an appointment.

Modified topics. In Siebel CRM 21.2 Update, the applicationcontainer directory was replaced by two directories, as follows:

For more information, see Siebel Installation Guide.

The following table lists the changes in this revision of the documentation to support this release (20.7) of the software.

Topic	Description
Configuring the Display of Employees on Dispatch Dashboard Gantt Chart	New topic. It describes how to configure the user property to limit the display of number of employees on the Dispatch Dashboard.

The following table lists the changes in this revision of the documentation to support this release (20.6) of the software.

Topic	Description
Creating a New Time Zoom Interval	Modified topic. It describes how to create a new custom Time Zoom Interval.
Configuring the Applet Control and User Properties	Modified topic. It describes how to configure Applet Control and User properties of the new custom Time Zoom Interval.
Configuring the JavaScript Files	Modified topic. It describes how to configure JavaScript files of the new custom Time Zoom Interval.

No new features have been added to this guide for this release (20.1). This guide has been updated to reflect only product name changes.