Invoking Customer Expectations Manager

In the current version of Siebel Financial Services, CEM is enabled for the Service Request object.

To invoke CEM

1. Click the Calculate Dates button on the Service Request form.

   The CEM business service is invoked, and based on the administrative setup a pop-up dialog box appears with the expected completion dates for the service request.

   Closing the dialog box, the expected completion times are written into the current service request.

2. Click the show more button on the Service Request form to view the expected completion times in the Internal Tracking - Expected Times section.